Legal notice

Legal Name AKATSUKI CO., LTD.

Representative Director Yasuhisa Shiomi

Address  302 Ayahorigawa-cho, Shimogyo-ku, Kyoto-shi, Kyoto 600-8482, Japan

Phone Number +81-75-812-2424

Email Address shopify@fuuka.jp

Support Hours 10:00 AM – 5:00 PM (JST) *Excluding weekends and Japanese national holidays. Inquiries via email or contact form are accepted 24/7, but responses will be provided during business hours.

Sales Price Prices are displayed on each product page (inclusive of tax).

Shipping Fees

  • International Shipping: Shipping costs are automatically calculated at checkout based on the destination country/region and total package weight.

  • Domestic Shipping (Within Japan): While our system primarily handles international shipping, we can fulfill domestic orders upon request. Please contact us via the inquiry form before placing your order for a customized shipping quote.

Additional Charges (Other than product price) There are no additional charges from our store beyond the displayed price and shipping fee. *Note: Customs duties, import taxes, and brokerage fees may be charged by the customs office of the destination country. These costs are the sole responsibility of the recipient. Please contact your local customs office for details.

Delivery Time Orders are typically processed and shipped from Japan within 3–5 business days after payment confirmation. *Actual delivery time varies by destination and shipping method, generally taking 1–3 weeks after dispatch.

Payment Methods and Timing

  • Methods: Credit Cards (Visa, Mastercard, American Express, etc.), Shop Pay, Apple Pay, Google Pay, and PayPal.

  • Timing: Payment is processed immediately upon completion of the order.

Return Period Within 7 days of receiving the product.

Refund Policy Except in cases of product defects (damaged or incorrect items), we generally do not accept returns or exchanges for customer convenience. If you receive a defective or incorrect item, we will promptly provide an exchange or refund.

Return Shipping Policy

  • Defective or Incorrect Items: We will cover the shipping costs for returns caused by our error.

  • Customer Convenience: If a return or exchange is requested due to personal preference (e.g., wrong size or color choice), all shipping costs and associated fees are the responsibility of the customer. [Return Address] Fuuka Kimono 302 Ayahorigawa-cho, Shimogyo-ku, Kyoto-shi, Kyoto 600-8482, Japan